Pennsylvania, USA.

Servers are connected at 100mbit/s to the switches.

EurekaWebHosting may, or may not, charge a one time setup fee, depending on the size and type of server package ordered.

As per ARIN guidelines, EurekaWebHosting requires justification of your request for additional IP addresses. Failure to justify usage of IP addresses may affect EurekaWebHosting ability to obtain further IP addresses in the future from ARIN. Typically, ARIN requires usage of 80% of your previous allocation, prior to requesting additional IPs. Please give us details as to you why you require the additional IPs you are ordering/requesting, and usage information on your previous allocation(s): You can reply to this email/ticket with your reason or can download a IPAddress Request form.

( http://eurekawebhosting.com/IP ADDRESS REQUEST.zip )

We are approaching our one-year anniversary. Each of our staff members has over 5 years experience in the web hosting and networking fields.

Dedicated servers currently on average take 24-72 hours to set up. This timeframe fluctuates based on current hardware stock and demand. Some servers may be available for instant/same-day set up as advertised.

There are three modes of payment we accept MasterCard, Visa, Discover and we prefer American Express. PayPal payment is not available, however, if a customer wishes to pay with paypal, tell the customer to pick their plan and the amount and send payment to sales@eurekawebhosting.com via PayPal. Other payment methods such as western union will need to be emailed to sales@eurekawebhosting.com for more information. If you are unsure, just tell them to email sales@eurekawebhosting.com  

EurekaWebHosting formerly had a separate division, set up for adult hosting content. However, due trends across the hosting industry, and competitors' policies, the UnRestricted.NET™ adult hosting division has been phased out. As of January 1 2008, LEGAL adult content is permitted on all EurekaWebHosting product lines

Legitimate bulk email meets the following criteria: a) The recipient has confirmed his willingness to be added to the distribution list of the mailing, by responding to a verification email, or, otherwise, verifiably confirming permission. (Evidence of such must be retained and available by request.) b) Messages include: Valid headers, removal instructions, and information on the method by which the subscribed address was obtained. All bulk email senders must post privacy policies, in association with the sending domains. Co-registration is not prohibited, but explanations of the sharing of information must be both publicly available and included in the confirmation mechanism for list subscription.If  EurekaWebHosting approaches a client for evidence of confirmation, this request must be honoured within 48 hours.Failure to meet the acceptable criteria for bulk mail may lead to immediate termination.

These limited sale servers may take upto 72 hours to setup once the payment verification of the order is completed. We cannot guarantee you the availability of the server at the time of ordering.

EurekaWebHosting stocks replacement parts for all servers. EurekaWebHosting is always building new servers for our shared hosting clients, as well as our dedicated server clients, so a full inventory of parts is maintained. Hardware failures are uncommon, but they do happen, and are a part of the hosting business. EurekaWebHosting repairs all failed hardware promptly, to minimize any downtime caused by such.

EurekaWebHosting strives to maintain a 99.5% network and server uptime service level. Some specific services may advertise a higher level of service, such as the Maximum Admin™ product line--which offers a 99.9% SLA Guarantee. This uptime percentage is a monthly figure, and does not include any scheduled hardware/software upgrades, nor "Acts of God". Our definition of "Act of God" includes; fire, flood, tornado, earthquake, telco fiber issues (ie...Verizon™ cutting a fiber line somewhere), backbone peering point issues (ie...UUnet™ having a router go down in Virginia that wipes out internet service for the entire East Coast), hard drive failure (faulty hardware is rare, but cannot be predicted nor avoided), as well as network floods, hacks, and attacks. If EurekaWebHosting fails to meet it's 99.5% uptime guarantee, and it is not due to one of the above reasons, partial downtime credits will be made available to each client, upon request, on a case by case basis. EurekaWebHosting does not credit a full month's service if we only have 99.4% uptime. This would not be financially healthy for EurekaWebHosting, and in turn would only negatively affect the service level EurekaWebHosting provides to you. "Partial refunds for partial downtime" is our standard policy.